Refund policy

Return & Refund Policy

We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@flip-gallery.com. Returns must be sent to: 86 Boulevard de la Liberation, 13004 Marseille, France. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / Non-returnable Items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days from the delivery of the last item in your order, for any reason and without justification.

You may cancel your order at any time before it has been shipped by contacting us at contact@flip-gallery.com.

To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at contact@flip-gallery.com.